Privacy Policy

1. Information we collect

We collect information that you or your organization provides to us, including names, email addresses, organization details, account roles, supplier information, orders, shopping lists, invoices, price lists, quotations, delivery records, and support communications.

When you upload documents or images, we may process their contents to extract invoice, product, supplier, quantity, and pricing information.

• Account and organization information
• Procurement, order, supplier, and product information
• Uploaded invoices, receipts, delivery documents, and images
• Technical information such as device type, app version, IP address, and diagnostic logs
• Notification tokens and communication preferences

2. How we use information

• Provide and operate the Shaveh platform
• Authenticate users and manage organization roles and permissions
• Process invoices and other documents, including through automated and AI-assisted tools
• Compare prices, identify product matches, generate savings insights, and support purchasing workflows
• Send operational notifications and respond to support requests
• Maintain security, prevent abuse, diagnose problems, and improve the service
• Meet legal, accounting, and regulatory obligations

3. AI and automated processing

Shaveh may use artificial intelligence and optical character recognition to read uploaded invoices, normalize product information, suggest matches, detect possible duplicates, and generate operational insights. Automated results may be incomplete or inaccurate and should be reviewed by an authorized user before being relied upon for purchasing, accounting, or payment decisions.

We do not use customer documents to train public AI models unless we first obtain appropriate permission or provide a separate disclosure.

4. How we share information

We do not sell personal information. We may share information with authorized members of your organization, suppliers or service providers involved in your purchasing workflow, and vendors that help us host, secure, analyze, communicate, or process documents for the service.

We may also disclose information when required by law, to protect rights and safety, or in connection with a merger, acquisition, financing, or transfer of the business, subject to appropriate safeguards.

5. Data storage and international processing

Information may be stored and processed in Israel or in other countries where our infrastructure and service providers operate. We use reasonable contractual, organizational, and technical safeguards designed to protect information during such processing.

6. Data retention

We retain information for as long as necessary to provide the service, maintain business and accounting records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods may depend on your organization’s instructions and the type of information involved.

7. Security

We use reasonable administrative, technical, and organizational measures to protect information. No system is completely secure, and we cannot guarantee that unauthorized access, loss, or misuse will never occur.

8. Your choices and rights

Depending on applicable law, you may request access to, correction of, or deletion of personal information associated with your account. Organization administrators may also manage user access and account status. Some information may need to be retained for legal, security, fraud-prevention, or accounting purposes.

To request account or data deletion, contact us using the details on the Contact Us page. We may need to verify your identity and authority within the relevant organization.

9. Children

Shaveh is a business and organizational procurement service and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through personal consumer accounts.

10. Changes to this policy

We may update this policy from time to time. The revised policy will be posted on this page with a new effective date. Material changes may also be communicated through the service or by email.

11. Contact

Questions, privacy requests, or account deletion requests can be submitted through our Contact Us page.