Account & data deletion
Delete your Shaveh account
You can request deletion of your Shaveh account and personal data associated with it.
Request account deletionThis opens an email to support@shaveh.app. Send it from the address associated with your account where possible.
How the deletion process works
- 1
Submit your request
Email your request from the address associated with your Shaveh account where possible. Include your account email and organization name, but do not send a password or one-time code.
- 2
Identity verification
We may need to verify your identity and, where relevant, your authority within the organization before processing the request.
- 3
Account deletion
We will process deletion of your user account and applicable personal information, subject to necessary retention requirements.
- 4
Confirmation
We will confirm when the deletion request has been processed.
What may be deleted
Depending on your request, applicable law, and retention requirements, deletion may include personal information associated specifically with your user account, such as:
- User profile and account information
- Login identity and account identifiers
- Communication and notification preferences
- Device or notification information associated with the account
- Other personal information that is no longer required
What may be retained
Some information may remain where it belongs to an organization or is needed for business, accounting, audit, legal, contractual, security, or fraud-prevention purposes. This may include:
- Organization-owned procurement records
- Invoices and order history
- Supplier and product records
- Audit and accounting records
- Security and fraud-prevention records
- Information required by law or contract
Why verification may be required
Verification helps protect accounts and organization data from unauthorized deletion requests. We will only ask for information reasonably needed to confirm the request. Never email your password or one-time code.